First Posted: 12/23/2009
The Willowbrook Assisted Living Community has earned a 2009 Quality Award from the American Health Care Association (AHCA) and the National Center for Assisted Living (NCAL) for demonstrating its commitment to continuous quality in health care services. Shown, seated, from left are members of the Willowbrook management team: Rick McCracken, executive chef; Mary Cook, executive director and Heidi George, resident care director. Standing: Marianne Owens, activities director; Chris Murray, business office manager; Rob Naro, director of environmental services and Liz Bertocki, director of marketing. The Willowbrook received a 2009 Step I Quality Award by showing how staff has integrated the elements of systematic quality improvement into daily operations. The AHCA/NCAL National Quality Award Program was created in 1996 .